No matter how small your dealership is, you need an automotive CRM. That’s the message we want to get across in this guide. Many dealerships – especially small and mid-size ones – mistakenly believe that they don’t need a CRM because they’re not big enough. They think they can “handle it themselves.” But that’s not always the case. In this guide, we’ll discuss why automotive CRMs are so important, and how they can help you manage your contacts and leads.
CRMs, or customer relationship management platforms, are essential in today’s highly competitive dealership industry. A good CRM will help you organize your contacts and leads, and track where they came from. This is important because it allows you to see which marketing channels are working and which ones aren’t. If you’re not using a CRM, you’re at a serious disadvantage.
So why do so many dealerships – especially small and mid-size ones – forego using a CRM?
There are a few reasons. First of all, they may not be aware of the benefits of using one. Second, they may think that CRMs are too expensive or complicated to use. And third, they may simply believe that they don’t need one because they’re not a large dealership. Let’s address each of these concerns one by one.
Benefits of Using a CRM
First of all, The benefits of using a CRM are numerous. In addition to helping you organize your contacts and leads, CRMs can also help you track your sales, measure your marketing effectiveness, and improve customer loyalty. Perhaps most importantly, CRMs can help you save time and money. That’s because they automate many of the tasks that would otherwise have to be done manually – tasks like emailing leads, following up with customers, and scheduling appointments.
Are CRMs too Expensive?
As for the second concern – that CRMs are too expensive or complicated to use – this simply isn’t true. There are plenty of affordable and user-friendly CRMs on the market.
Do Small and Mid-Size Dealerships Require a CRM?
And as for the third concern – that small and mid-size dealerships don’t need a CRM – this is also untrue. In fact, we would argue that these dealerships need a CRM even more than large ones do. That’s because they often don’t have the same resources – namely, time and money – to dedicate to managing their contacts and leads.
Consequences of not using an Automotive CRM
Without a CRM, you’ll likely miss out on sales opportunities, waste time and money on ineffective marketing campaigns, and fail to build long-lasting relationships with your customers. In other words, you’ll be at a serious disadvantage – one that will be difficult, if not impossible, to overcome.
So if you’re not using a CRM, we strongly encourage you to reconsider. A good CRM can make all the difference in the success of your dealership. Zop Dealer has affordable and user-friendly options so there’s really no excuse not to use one.
Don’t miss out on sales opportunities – get a CRM for your dealership today! You’ll be glad you did. Thanks for reading! If this guide was helpful, please share it with others who might benefit from it!